Bernard Davis What is your return policy? Returns and exchanges are accepted on merchandise within 7 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange may result in a fee. Please complete the return/exchange portion of your invoice and include it with your package. PLEASE NOTE: Shipping and handling charges are non-refundable. Where do I send my return or exchange? Please send your return or exchange to: Fyber LLC 2030 main street7th floor Dallas TX 75201 USA How do I make a return or exchange? Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). Return to top When will my credit card be refunded? Once your package has been received at fireflytrend.com, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from fireflytrend.com. Return to top Customer Service Regular Hours: Monday-Friday 8:00AM-6:00PM Central Standard Time Saturday 9:00AM-5:00PM Central Standard Time By E-Mail: Customer Service: info@fireflytrend.com <p>What is your return policy?<br />Returns and exchanges are accepted on merchandise within 7 days of receipt<br />for items that <span class="caps">HAVE NOT BEEN WORN</span>, ALTERED <span class="caps">OR WASHED</span>, and with <span class="caps">ALL</span> tags<br />attached. Footwear returns and exchanges must include the original shoe box<br />in its original condition and without postal labels. Damages to or omission<br />of this box from your return/exchange may result in a fee. Please complete<br />the return/exchange portion of your invoice and include it with your<br />package. <span class="caps">PLEASE NOTE</span>: Shipping and handling charges are non-refundable.</p> <p>Where do I send my return or exchange?<br />Please send your return or exchange to:</p> <p>Fyber <span class="caps">LLC</span><br />2030 main street7th floor<br />Dallas <span class="caps">TX 75201</span><br /><span class="caps">USA</span></p> <p>How do I make a return or exchange?<br />Simply follow the instructions on the invoice included with your package.<br />Securely pack and seal the return merchandise and invoice in an appropriate<br />shipping box or envelope, and send back to us using an insured service to<br />the above address. (This will provide you with recourse on your package, as<br />we cannot accept responsibility for packages that we do not ship ourselves).<br />Return to top</p> <p>When will my credit card be refunded?<br />Once your package has been received at fireflytrend.com, your refund will be<br />processed in the original form of payment within five business days. You<br />will be notified via email to the address listed on your account when this<br />transaction has taken place. Please note that your banking institution may<br />require additional days to process and post this transaction to your account<br />once they have received the information from fireflytrend.com.<br />Return to top</p> <p>Customer Service<br />Regular Hours:<br />Monday-Friday 8:00AM-6:00PM Central Standard Time<br />Saturday 9:00AM-5:00PM Central Standard Time</p> <p>By E-Mail:<br />Customer Service: info@fireflytrend.com</p> 2007-06-28T15:20:09-05:00 returns-policy 51201 2007-06-28T15:20:09-05:00 14478 2007-07-25T12:41:54-05:00